Shipping policy

Thank you for shopping with our brand. To ensure the highest standard of service and maintain the integrity of our premium inventory, we have established the following shipping guidelines. Please review them carefully before placing your order.

1. Order Processing & Dispatch

Every piece in our collection undergoes rigorous quality control and inspection before it is carefully packaged and dispatched.

  • Processing Time: All orders are processed within 1 to 4  business days of receiving payment confirmation. Please note that processing times do not include weekends or public holidays.

  • Order Finality: As stated in our store policies, all customer selections are final at checkout. We are unable to modify, reroute, or cancel orders once processing has commenced.

2. Shipping Rates & Delivery Estimates

We utilize trusted logistics partners to ensure your garments reach you securely.

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout based on your location and the selected shipping method.

  • Delivery Timelines: Estimated delivery dates are provided by our carrier partners at checkout. While we strive for prompt dispatch, transit times are estimates and cannot be unconditionally guaranteed due to potential carrier delays.

3. Shipment Tracking

Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing your official tracking number. Please allow up to 24 hours for the tracking information to update and become active in the carrier’s system.

4. Receiving Your Package (Mandatory Protocol)

To seamlessly align with our Damaged or Missing Items Policy, you must follow our strict receiving protocol:

  • The Unboxing Video: Upon receiving your delivery, you must record a continuous, unedited video of yourself opening the package from its original, sealed state.

  • Video Requirements: The footage must clearly display the untampered shipping label, the physical opening of the seal, and the immediate visual inspection of the garments inside.

  • Claims: This video is the sole acceptable proof for any claims regarding missing items or manufacturing damages. Failure to capture this uninterrupted unboxing process will result in the immediate denial of any subsequent claims.

5. Lost, Stolen, or Delayed Packages

Once a package is handed over to our shipping carriers, the responsibility for transit rests with them.

  • If your tracking information states that your package was delivered but you have not received it, please contact the courier directly to initiate a trace or claim.

  • We do not issue refunds for packages that are marked as "Delivered" by the courier, nor do we offer compensation for carrier-related transit delays.

6. Return Shipping Logistics (For Authorized Exchanges)

If you have been approved for our Exclusive One-Time Fit Exchange, please note the following shipping logistics:

  • Customer Responsibility: The customer is entirely responsible for the cost of shipping the original garment back to our facility. We do not provide prepaid return labels.

  • Tracking Recommendation: We strongly advise using a trackable shipping service and purchasing shipping insurance. We cannot process your size replacement if we do not physically receive the returned item.

  • Replacement Shipping: Once your return is received, meticulously inspected, and approved by our team, we will process and ship your replacement size.

Contact Us

For any inquiries regarding your shipment's status, tracking details, or to initiate a formal exchange claim, please contact our official customer care team:

  • Email: thecrabsupport@gmail.com

  • Subject Line Format: Order #[Your Order Number] - [Shipping Inquiry / Exchange Request]

  • Response Time: Please allow [Insert Number, e.g., 24-48] hours for our team to review your request and provide guidance.