Refund policy

## Return & Exchange Policy
Welcome to our brand. Because we operate on a strictly curated, premium inventory, all customer selections are final at checkout. We do not offer refunds or returns for buyer’s remorse, change of mind.
Please review our comprehensive guidelines regarding manufacturing issues, damages, and size exchanges below.
### 1. Damaged or Missing Items (Strict Policy)
We take pride in our rigorous quality control. However, if you receive a product that is damaged or if an item is missing from your order, we will fix it.
To protect both parties and validate your claim, we require an uninterrupted unboxing video proof.
* The Requirement: You must record a continuous, unedited video of yourself opening the delivery package from its sealed state.
* The Condition: The video must clearly show the shipping label, the sealed package being opened, and the immediate inspection of the damaged or missing items.
* Failure to provide this video proof will result in the immediate denial of your claim.
### 2. Exclusive One-Time Fit Exchange
We understand that finding the perfect fit is essential. If you receive a garment that does not fit correctly, we offer a one-time size exchange under the following strict conditions:
* Logistics: The customer is entirely responsible for shipping the original item back to our facility. You must cover all return shipping costs.
* Condition: The item must be returned in its original, unworn, unwashed condition with all original tags and premium packaging intact.
* Process: Once we receive and inspect the returned item at our store, we will process and ship your one-time replacement size.
### 3. Review Process & Exceptional Refunds
We value our community and review exceptional grievances on a case-by-case basis. Please note that refunds are incredibly rare and subject to a highly strict, multi-step verification process.
* How to reach us: All grievances must be submitted formally to our official customer care email address.
* The Process: Our team will meticulously review your case. A refund will *only* be approved if we determine a significant error occurred on our end that cannot be resolved via an exchange.
* Note: Please expect a thorough evaluation period, as we do not approve standard product returns.
### How to Initiate a Claim or Exchange
If you have a legitimate issue or need a size exchange, please contact us via email within [Insert Number, e.g., 48 hours / 7 days] of receiving your package:
1. Email us at: thecrabsupport@gmail.com
2. Subject Line: Order #[Your Order Number] - [Exchange / Damage Claim]
3. Include: Your full name, order details, a clear explanation of your request, and the mandatory unboxing video (for damaged/missing items).
Our team will review your email and guide you through the next steps if your request meets our criteria.